Advanced Commissary Technology

FAQ's

How many orders may I submit each week?

There is no limit to the amount of orders you may submit each week. Orders may also be place for multiple inmates at the same or even different facilities. Orders are only delivered once per week. 

Are pre-paid debit cards accepted?

Yes, however the cardholder must first register a billing address with the card issuer. Jailcanteen.com requires a billing address before payment is accepted. If no billing address is available or the card issuer does not permit a billing address, pre-paid debit cards transaction will not be approved. 

What forms of payment are accepted?

Visa, Discover, and MasterCard. 

When are deliveries made to the facility?

All online orders made via Jailcanteen.com are processed each Sunday night at 11:59PM. Orders made before the cutoff are submitted to our distribution centers for packaging and delivery within 10 business days. 

How do I cancel an order?

Once an order has been processed, packaged and shipped to a facility, a 20% re-stocking fee will be assessed on cancellations. If, however, the order has NOT been packaged/shipped a full refund will be issued less the processing fee of $5.95. 

How do I create an account?

1) Click the ‘Account’ button in the top right hand corner. 

2) Select ‘Register’ from the drop down list.

3) Complete the registration process by submitting you First Name, Last Name, Email Address and Password. Click ‘Register’ to complete the account. 

4) A confirmation email will be sent to the address you submitted confirming the newly register account. 

5) Done! Begin using your account immediately!

How Do I Place An Order?

1) Click the ‘Account’ button in the top right hand corner.

2) Select ‘Log In’ from the drop down list.

3) Enter your Email Address and Password and click ‘Login”.

4) Click the ‘OASIS’ logo to be taken back to the homepage. 

5) Select the State and Facility you would like to place an order for. 

6) Enter an inmate’s last name or ID number and click ‘Search’.

7) Select the inmate from the drop down list. Please make sure you verify the correct inmate has been selected.

8) Navigate to the product category you would like to order from.

9) Select an item you wish to purchase. 

10) Enter a quantity you would like to purchase and click ‘Add to Cart’.

11) Repeat this process to add additional items to the shopping cart.

12) When you have finished adding items to the cart, click ‘Proceed to Checkout’. If you have a coupon code, please enter it at this time. 

13) Enter billing information.

14) Enter payment information.

15) Review order and click ‘Place Order’.

What if I forgot my password?

1) Click the ‘Account’ button in the top right hand corner.

2) Select ‘Log In’ from the drop down list.

3) Click ‘Forgot Your Password’.

4) Enter the email address used to create your account.

5) An email will be sent to the address provided with steps to reset your password. Click the link in the email to create a new password for your account.

Am I required to create an account?

Jailcanteen.com does not require you to create an account. You may also purchase product and checkout as a Guest. If you choose to create an account however, you may view a personalized account dashboard, view past orders and subscribe to newsletters.

Why is my order not being processed?

Jailcanteen.com will only approve transactions that match the cardholders billing address, card number, expiration date, and security code. If any one of these fields is entered incorrectly, the transaction will fail to submit. Please check carefully the information you have enter matches the cardholders information exactly. 

Need to speak with someone? Have more questions?

Please call (800) 956-2747 Monday - Friday between the hours of 8AM and 5PM EST. We will be happy to assist with any questions/concerns you may have. You may also email us at support@jailcanteen.com.